Delete your MojaKey account

MojaKey is a digital access management platform for institutions, parents, staff, and volunteers. This page explains how to request deletion of your MojaKey account and the data associated with it.

Delete your account in the app

Open the MojaKey app, tap your profile photo, scroll to the bottom and tap Delete account (it's also in the ☰ menu, under Account). Type DELETE to confirm. Your account is deleted right away and you're signed out.

Or request deletion by email

If you can't use the app:

1. Send an email to support@mojakey.com from the email address associated with your MojaKey account.
2. Use the subject line Account deletion request.
3. In the body, confirm the email address and (if applicable) phone number on file so we can locate your account.
4. We will verify your identity, process the deletion within 30 days, and confirm by email once it is complete.

What gets deleted

• Your user profile (name, contact info, profile photo)
• Children and family members linked to your account
• Emergency contacts, partners, and pickup authorizations
• Check-in history and volunteer-hour logs you created
• Saved payment methods and parent-side payment profile
• Notifications and messages tied to your account
• Links between your account and any institutions you joined

What we retain, and why

We are required by law to keep certain records even after account deletion:

• Payment and tax records — anonymized transaction records (amount, date, institution) are retained for 7 years to comply with IRS and state tax requirements. Your name and contact info are removed from these records.
• Aggregated, non-identifying analytics — counts of enrollments, check-ins, etc., used to operate and improve the platform. These cannot be traced back to you after deletion.

Timing

We aim to process deletion requests within 30 days of receipt. You will receive an email confirmation once your account and associated data have been removed from our systems. Backup copies are purged on our standard rolling backup window of 90 days.

Questions?

For any questions about this process or about MojaKey's privacy practices, contact us at support@mojakey.com.

MojaKey · Account deletion policy · Last updated 2026-05-25